DELIVERY & TERMS

Delivery & Terms

Delivery Information
I aim to ship your order in 1-3 working days of payment.
Postage is via Royal Mail. 
Free local delivery is available to customers in the following areas. Please contact me to buy a book without paying for postage (look in junk/spam for my reply). Collection from Dymchurch also available.
Dymchurch
St Mary's Bay
New Romney
Littlestone
​Hythe

Refunds and Returns Policy (Books)

Thank you for shopping at Emma Batten Author. We appreciate the trust you have placed in us by choosing to buy your books from our online store. We are committed to providing you with a satisfying shopping experience and ensuring that you are pleased with your purchases.

1. Returns and Refunds

1.1 **Refund Eligibility:**
   - We accept returns for a refund within 14 days of the purchase date.
   - To be eligible for a refund, the item must be unused and in the same condition that you received it.
   - Items must be returned in their original packaging.

1.2 **Non-Refundable Items:**
  - Signed copies
  - E-books and downloadable digital content are non-refundable.
   - Gift cards are non-refundable.

**2. How to Initiate a Return**

2.1 **Contact Customer Support:**
   - To initiate a return, please contact our customer support team at batten.em@outlook.com 
   - Provide your order number, the name of the item you wish to return, and the reason for the return.

2.2 **Return Authorization:**
   - Our customer support team will guide you through the return process and provide you with a return authorization if your return is eligible.

**3. Shipping the Returned Item**

3.1 **Return Shipping:**
   - Customers are responsible for the cost of return shipping.
   - We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.

3.2 **Address for Returns:**
Please contact batten.em@outlook.com for information

**4. Refund Processing**

4.1 **Refund Timeframe:**
   - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
   - If your return is approved, your refund will be processed within 14 working days and a credit will be automatically applied to your original method of payment.

4.2 **Refund Amount:**
   - The refund will include the cost of the item at the time of purchase.
   - It does not include the cost of return shipping.

**5. Contact Information**
If you have any questions about our refund policy, please contact us at batten.em@outlook.com
Thank you for choosing Emma Batten Author. We appreciate your business!

batten.em@outlook.com